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If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others That's quite a detailed description of the concern and the steps you've performed so far, I appreciate that, also, I have managed to decipher the error code you've mentioned, it seems to be a hardware malfunction, here's what it represents: Here's how private messages work: Click here for details. That's quite a detailed description of the concern and the steps you've performed so far, I appreciate that, also, I have managed to decipher the error code you've mentioned, it seems to be a hardware malfunction, here's what it represents:įailure ID (you had mentioned) = 6C3XV9-8A39SJ-GXGK7F-8D0J03Īnd I suggest you talk to HP support and discuss your options, follow the below steps to get started:Ģ) Click on Sign-in or select the product using the below step:Ĥ) Select the country from the drop-down.įill the web-form, to populate a case number and phone number for yourself!Īlso, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,